Questions about booking
Q.How can I book
A.Call Lodge reservations on 01534-497000
Q.Where can I view your rates
A.See our interactive brochure at the top right of the self catering pages
Q.What deposit will I be required to pay
A.£50 per week Lodges and £100 Villas and Cottages
Q.When will the balance be due
A.60 days before your due arrival date
Q.Do I need travel insurance for Jersey
A.We strongly advise you take out travel insurance
Q. Do you charge credit card fees
A.Credit cards 3% debit cards are free
Q.Will I receive confirmation
A.Yes you will receive confirmation normally within 24hrs of booking, by email
Questions about getting to Les Ormes
Q.How do I get to Les Ormes from the Airport/Port.
A.Click here to see basic directions.
Q.How can I book flights & ferries.
A.Click here to see our travel page with airline schedules.
Q.Can I hire bikes.
A.Click here to see Bike hire
Q.Do I need a passport to travel from the UK or abroad.
A.Always check with your airline or Condor ferries.
Q.If I arrive late what time are the supermarkets open until
A.Larger supermarkets are open until 7pm, smaller ones until 9pm
Questions about Check in
Q.What time is check-in
A.Check in cut off time is 4pm latest.
Q.What if I arrive earlier
A.Check in, we will take a contact number to call you as soon as your unit is ready
Q.Where do I check in for La Pulente Coastal units
A.Check in at Les Ormes, we will give you a map
Q.What time is reception open until on check in days
A.Reception is open until 8pm weekends 10pm weekdays
Q.What if I am a late arrival
A.We will diplay details of where to collect your key in reception
Questions about my Lodge/Villa/Cottage
Q.Is there a washing machine/ hairdryer/ iron/board in my unit
A.Yes all these items are provided
Q.Do you supply cleaning equipment
A.We supply basics to get you started
Q.Are Linen and towels included
A.All linen/towels, except cot linen are included
Q.Do I need to bring beach towels
A.Yes, towels cannot be taken out of your unit
Q.Is the lodge site car free
A.Yes cars can only be brought onto the site on arrival and departure days.
Q.Where do I park my car
A.In the lodge car park situated next to the site.
Q.I am staying in a Villa or Cottage does it have parking
A.Yes all our units have allocated parking.
Q.Are there a cot and a high chair in my unit
A.You need to pre order these items
Q.Is there instructions on how to use things in my unit
A.Each unit has a guest information file
Q.Is there broadband in each unit
A.Yes the signal is free, but unsecured
Q.What is the general equipment in my unit
A.All units are graded 5 star and are equipped accordingly
Questions about Sports & Facilities
Q.What sports/facilities are included
A.Gym & swim and some off peak tennis, football slots are included
Q.I am staying at La Pulente, can I use the Les Ormes facilities
A.Yes you have the same priviligies as guests on the main site
Q.Can I play golf
A.You must have played before, best prices are by booking on line
Q.Can I hire golf clubs/shoes and tennis rackets
A.Yes all can be hired when you get here
Q. How do I book the high ropes and activity centre on site
A.This is run separately. Visit their website at www.creepyvalley.je
Q.Is there a hair & beauty salon on site
A.Yes call Bonita's on 01534 720081
Q.Is there a Bar and restaurant on site
A.Yes we are open for breakfast, lunch and dinner, click to view menus
Questions about Jersey
Q.How can I get info on things to do in Jersey
A.Visit www.jersey.com
Q.What info will I get from Les Ormes
A.We have guest info folders in each unit and an info hut